CXG Becomes GBPO Solutions Accredited Member

South Africa's Business Process Outsourcing (BPO) sector is on a growth trajectory, creating over 10,000 new jobs in the past year and attracting R3.6 billion in foreign direct investment.

Now, the GBPO Solutions Accreditation has been introduced as the world's first independent, dedicated BPO accreditation, designed to bring transparency to partner selection and elevate delivery standards across the sector.

What Accreditation Means

"Accreditation matters because it proves what clients experience day to day. Our teams build integrated, omni and opti-channel operations that improve customer satisfaction while reducing costs and complexity in large environments. Independent validation from GBPO confirms that our governance, controls, and technology stack meet the standard that global brands expect," says Brandon Meszaros, CEO of CXG.

A Track Record of Longevity

"Most of our customers have been with us for more than a decade. We are especially proud with 25 years of supporting Nando's across South Africa and international markets. Longevity only happens when service, reliability, and commercial value move together."

The GBPO Assessment

David Neale, Founder and CEO of GBPO Solutions, says: "The accreditation exists to make BPO buying more transparent and to reward providers that can prove consistent quality. We are pleased to welcome CXG to the GBPO Solutions Accreditation Network following a successful assessment."

The assessment takes a comprehensive view of how a provider works — evaluating people practices (recruitment, training, leadership, wellbeing), processes and policies (operational governance, compliance, business continuity), and the technology environment (platforms, data management, security).

Social Impact at Scale

Beyond operational performance, CXG continues to invest in impact sourcing and youth employment, supporting South Africa's role as a skills hub for global customer operations. Many of its contact centre professionals are first-time job entrants who gain accredited training, mentorship, and digital literacy through CXG's development programmes.