CXG Recognised for Service Excellence

Sustained excellence is never accidental. It is built through intentional partnerships, disciplined execution, empowered people, and an unwavering commitment to customer experience.

Three Years of Recognition

At the annual BPESA GBS and BPO Conference and Alchemy Awards, Digital Solutions Group (DSG) and its CX delivery arm, Customer Experience Group (CXG), have been recognised over three consecutive years:

• 🏆 Top Service Provider — Winner (2023)
• 🏆 Top Service Provider — Winner (2024)
• ⭐ Top Service Provider — Finalist (2025)

This recognition reflects not a single project or moment, but a mature, scalable CX operating model delivered in close partnership with MultiChoice Canal+ — the second largest PayTV operator outside of China and the US.

A Partnership Built on Outcomes

Through DSG, CXG delivers a fully integrated service stack including inbound and outbound customer care, Network Operations Centre (NOC) support, lead generation and sales activations, digital and Live Chat engagement, and dedicated support for DStv Digital Care, DStv Internet and LTE services.

Why CXG Continues to Stand Out

Over six years, DSG has achieved a 22% compound annual growth rate (CAGR), driven by consistent service delivery and long-term client value creation.

More than 180 CXG employees have undergone specialised training to support DStv Digital Care. As CEO Brandon Meszaros explains: "We've always believed in doing something great. This recognition reaffirms our commitment to exceptional support services and the people who deliver them every day."

Purpose, Inclusion and Industry Impact

For CXG and DSG, success is defined not only by commercial outcomes, but by broader impact — job creation, skills development, economic inclusion, and long-term sustainability of South Africa's GBS sector.